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Delivery
We work hard to keep our prices as low as we possibly can. In doing so we can offer free delivery to mainland England & Wales.
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Our website will automatically calculate a competitive rate shipping for mainland Scotland and Northern Ireland.
We have not forgotten the beautiful surrounding Islands of the UK and can produce a competitive personalised shipping quote for you by completing the form at the bottom of this page.
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What size lorry do you use?Typically, we use an 18-tonne lorry to deliver our products. This is a large vehicle (L:10m, W:2.54m, H 3.8m) with a tail lift from which the goods will be unloaded with a pallet truck. We can arrange a smaller 7.5 tonne vehicle (L:8.35m, W:2.5m, H 3.5m). Please use the form bellow to let us know this is needed. It is essential that the vehicle has full access to your property with no restrictions effecting the unloading. As such the ground will need to be level and hard (concrete or tarmac) for the driver to roll your delivery off the tail lift. Typically, goods are left curb side due to the risk of the heavy vehicle damaging your property. Should you foresee any problems that could affect your delivery please advise at the time of order. A redelivery fee of £50 per pallet will be charged to the customer if the courier is unable to deliver your order at the first attempt. In South Wales we can arrange for our own 3.5tonne vehicle to deliver your order
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Will I need to be at home to accept the delivery?We always advice that you are at home to accept delivery. You will need to check the goods and sign for any signs of damage that may have occurred on their journey to you. You may also be needed to help move vehicles that may be restricting the lorry's access. The driver may not be able to leave the goods in a safe place and will take the goods back to the depot. This will result in re-delivery costs.
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When should I expect my goods?At the time of order, we ask you to tell us when you need your order to arrive. This helps us to send your order on the correct day. We make every effort to contact every customer to book their order in for their chosen date. Our standard delivery is 3-4 days. However, we can arrange for goods to be delivered next day. If this is a service that you require then please contact us. If you are working to a tight time frame. please contact us before hand to ensure we can meet your requirements.
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Can you deliver on a saturday?Yes, we can, however this is an expensive service with the couriers. It is much cheaper to specify a specific time in the week. Please contact us should you require either of those services.
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What time will my delivery arrive?Delivery is between 8am and 6pm. You can book an AM or PM delivery slot for a surcharge. Please contact us should you require this service
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